UI/UX Testing Services

At White Test Lab, we’re passionate about helping companies create intuitive digital products that people absolutely love to use. As specialists in pinpointing design issues that degrade the user experience, we provide invaluable insights to set your product on the path to success.

Benefits of Working with Us

Benefits of Working with Us

By collaborating with us for UI and UX testing, you gain an experienced team dedicated to making your product more usable, enjoyable, and effective. Let’s explore some of the key benefits we offer.

  • Catch Issues Early to Save Time and Money

    They say an ounce of prevention is worth a pound of cure. Nowhere is this more true than in product design and development. When usability flaws creep in, they become exponentially more difficult and costly to address later in the process. We conduct structured tests while your product is still in the formative stages, identifying pain points and friction areas before they become major issues.

  • Create an Intuitive User Experience

    Beyond merely finding problems, our testing insights help you actively enhance the user experience. We provide clear direction on removing friction and confusion so you can create intuitive interfaces that make even complex tasks feel effortless. Users appreciate when a product aligns neatly with their goals and allows them to accomplish tasks efficiently. By listening to feedback from real users early on, you can better meet expectations around usability and utility.

  • Boost User Engagement and Loyalty

    When people find a product easy and pleasant to use, they are naturally more engaged with it. Seamless, frictionless experiences encourage users to interact frequently and deeply with your product. Our testing detects usability obstacles that undermine engagement so you can eliminate irritations that diminish appeal. Smoother flows interest users, leading to more repeat visits and habit-forming behaviors. Better engagement boosts crucial metrics like dwell time, pages per session, and retention.

  • Increase Conversions and Sales

    Simplifying workflows and enhancing findability directly lift conversion rates for registrations, purchases, and other desired actions. If users struggle to perform key tasks, they often abandon them altogether. Our testing diagnoses confusing elements like navigation, pages, or calls-to-action that sabotage conversion goals. Pinpointing these usability bottlenecks allows you to remove distractions and clarify the path to conversion. You reap higher revenues as more users complete desired behaviors, thanks to improved ease of use.

  • Differentiate Your Product

    Our rigorous UX testing provides a window into your target users’ needs, frictions, and emotional responses. These insights help you gain a competitive edge by enhancing the aspects of your product that users value most. While competitors rely on assumptions, you can make data-driven decisions to better serve users. A better UX/UI is a differentiator that helps you stand out and attract loyal customers.

Our UI/UX Testing Services

To help uncover issues degrading the user experience, we utilize a diverse toolkit of proven testing methodologies. Each approach provides unique insights into your users and how your product fits their needs.

UI Testing to Evaluate Visual Design

Our UI testing validates that page layouts enable users to easily extract needed information. We thoroughly assess navigation to confirm users can find key destinations without getting lost or frustrated. We also analyze visual hierarchies so primary calls-to-action prominently stand out on each page. In addition, we verify functional elements like dropdowns and modals operate as expected when clicked or tapped.

By simulating user interactions during app or website user interface testing, we identify any pain points arising from faulty UI design. This proactive approach prevents usability issues before users encounter them.

UX Testing to Understand User Behavior

UX testing looks at the bigger picture of how people interact with your product, whether it’s website UX testing or mobile app UX testing. Real users are asked to complete typical tasks, and we watch how they flow through the product. Where do they struggle or get confused? If it’s hard to find a button or finish a task, that’s a sign something needs improving.

Unlike visual design tests that focus on how it looks, UX tests reveal problems in the underlying experience. When testers seem lost or frustrated trying to complete scenarios, we dig into why. Is the workflow illogical? Do elements behave strangely? Anything unclear or hard to use gets flagged so designers can make it more intuitive.

Accessibility Testing to Support All Users

Accessibility testing evaluates how your product interfaces with assistive tools and technologies. We assess compliance with standards like WCAG 2.1 to accommodate users with:

 

  • Visual impairments
  • Motor impairments
  • Auditory impairments
  • Cognitive disabilities

 

Our testing ensures inclusiveness, so your product works comfortably for everyone.

Usability Testing to See Through the User's Eyes

In usability testing, we have real users complete typical tasks while observing their behavior and listening to feedback. By opting for our usability testing services, you can reveal:

 

  • Where users struggle to complete tasks
  • Misunderstandings around terminology or flows
  • Which aspects frustrate users or fail to meet needs

 

Seeing your product through the users’ eyes provides enlightening context to enhance UX.

Our UI/UX Testing Process

To extract maximum value from testing, we adhere to a structured process developed through years of refinement. Here is an overview of how we work.

Planning
Planning — We Discuss Your Specific Goals and Needs

First, we consult with you to establish clear objectives, priorities, and parameters for testing. This step ensures alignment.

Design
Design — We Model Realistic Usage Scenarios and Tasks

Next, our team designs testing activities that closely mirror your target users and use cases. Authenticity produces valid data.

Testing
Testing — We Select the Optimal Methodologies for Your Product

With testing models prepared, we expertly conduct structured tests using a range of proven formats as appropriate.

Analysis
Analysis — We Uncover Impactful Insights in the Data

Our specialists comb through results to extract meaningful patterns and high-priority issues needing attention.

Reporting
Reporting — We Summarize Key Findings and Actionable Recommendations

You receive a detailed report documenting salient issues and concise guidance for addressing them.

Implementation
Implementation — We Consult on Integrating Recommendations

Finally, we assist you with smoothly implementing our recommendations to improve your product experience. This iterative process maximizes the value extracted from testing activities.

Clients who have already worked with us

We and our clients value long-term cooperation

Tools that White Test Lab uses to test

Logo10
Logo09
Logo07
Logo05
Logo04
Logo02
award2 award1
award3

What our customer are saying

5

White Test Labs has earned new end customers for the client and saved them money and time; they’ve enhanced the client’s QA process, and their work has resulted in a quicker onboarding process. The innovative team exceeds expectations, meets deadlines, and communicates well remotely.

5

The company has been able to speed up their development cycle, thanks to White Test Lab’s effective QA services. The team’s workflow is great. They’ve integrated into the client’s team and communicated well with them and other stakeholders. They also show a positive attitude toward the project.

Platforms

Expert testing on diverse platforms for seamless performance assurance

  • iOS

    iOS

  • Android

    Android

  • Mac OS X

    Mac OS X

  • Windows

    Windows

  • Linux

    Linux

Tools We Use

Mastering a Range of Tools for Comprehensive QA Testing and Optimization

Common Problems Revealed Through Our Testing

UI/UX audit frequently uncovers issues that create substantial friction. Here are some typical problems we identify:

  • Unclear navigation pathways
  • Difficulty locating critical information
  • Confusing interfaces and controls
  • Overly complex workflows and options
  • Misalignment with user goals and needs
  • Pain points causing frustration or abandonment
  • Accessibility flaws blocking disabled users
  • Inconsistent experiences across touchpoints

 

Whether it’s user interface testing for mobile applications or website accessibility testing, our specialists will provide hard evidence of how you can better serve users. Partner with us today to start perfecting your product experience!

faq

frequently asked questions

Stuck on something? We're here to help with all your questions and answers in one place.

What kinds of products do you test?

We test all kinds of digital products — websites, mobile apps, software platforms, etc. If you’ve built something for users to interact with, we can put it through its paces and give you feedback. Our testing tools work across different platforms and technologies.

What happens during a usability test?

Usability testing gives you insider information on how real users handle your product. We have testers who use your app or website to complete typical tasks, thinking out loud as they go. By observing them moving through key workflows, we uncover pain points from their real-world reactions and feedback. It’s a fly-on-the-wall view of the user experience.

How long does UI/UX testing take?

We aim to fit testing into your team’s busy development cycles and roadmaps. For focused evaluations of specific features or flows, we can deliver results in 1-2 weeks to inform iterative design sprints. More extensive testing across an entire application may require 4-6+ weeks, depending on scope variables. We work closely with you to determine optimal timeframes that align with your project phase and questions needing answers. If launching by a hard deadline, we will expedite activities accordingly.

Can you sign an NDA to keep our proprietary information confidential?

Absolutely, we are accustomed to signing non-disclosure agreements with clients and treating all project details, designs, and data as highly confidential. We’ll never disclose or share your intellectual property. Test participants also sign NDAs agreeing not to disclose anything about the product they test. We take confidentiality very seriously to protect your interests. Please reach out with any other security concerns.

Let's talk. Let's talk. Let's talk.

Ready to extend your QA capabilities?

Schedule a call with our team to discuss the cost of testing, project estimation and to see more projects we worked with.